At Citi, we want to help all of our employees thrive, both professionally and personally. We’re committed to supporting you and your family through all of life’s most important moments, whether that be the birth of a child, caring for an aging parent or another significant event. As part of that commitment, we offer leaves from work so you can focus on family, yourself or other personal responsibilities.

This page describes the different leaves available at Citi and the process for taking a leave.


Family Leave for New Parents

Becoming a parent or expanding your family is an exciting time in your life. To give you the time you need to bond with your child and nurture your growing family, Citi offers 16 weeks of paid parental leave for all new parents. This offering demonstrates our commitment to supporting your total emotional, physical and financial well-being by providing an equal standard of family leave for everyone.

Review the table below to understand the leave options available to you as a birth parent or non-birth parent. You are eligible for these leaves after just 30 days of service at Citi.

Paid Leave Program Who Is Eligible Reason for Leave Leave Details
Paid Pregnancy Leave (PPL) Birthing parent* For disability and recovery related to childbirth Six weeks (for traditional birth) or eight weeks (for C-section) of job-protected leave paid at 100% of base pay, beginning on the date you give birth.
Paid Parental Bonding Leave (PBL) All new parents* To care for and bond with a new child, whether through birth or adoption 16 weeks of job-protected leave at 100% base pay.

*In the U.S., this program is available to all regular full-time or part-time Citi employees scheduled to work 20 or more hours per week who have been actively at work for 30 days from their hire/rehire date.

You may also be eligible for state or local leaves. When you contact MetLife to apply for a leave, your MetLife case manager will work with you to understand how state or local benefits coordinate with Citi policies.

In addition, Family and Medical Leave Act (FMLA) leave may run simultaneous with other family leaves. Keep in mind that our parental leave runs concurrent with any similar leave taken under federal, state or local law.

Learn more about Citi’s Family and Medical Leave policy.

More Support for New Parents

Discover all the ways that Citi supports you as you’re growing your family. In addition to benefits that support you and your family, you’ll also find key considerations for your work experience, such as actions you may take before, during and after your leave.


Caregiver Leave

When a close family member is seriously ill, you want to be there for them. Citi supports you during this difficult time with our Caregiver Leave. This provides up to two weeks of paid leave per year to care for an immediate family member who has a serious health condition that involves a period of incapacity and is not capable of self-care.

Caregiver Leave is intended for use when your immediate family member needs help with their own self-care because they are experiencing a serious disabling condition, such as:

  • Actively undergoing cancer treatment
  • Experiencing pregnancy complications
  • Recovering from an accident, surgery, a stroke or heart attack
  • Living with a degenerative disease, such as Alzheimer’s
  • Receiving outpatient treatment for substance abuse
Examples of how Citi’s Caregiver Leave may be used include:

Terminal illness

You may take Caregiver Leave to care for a parent who is in the end stages of terminal cancer.

Serious accident

You may take Caregiver Leave to be with your child (under age 18) in the hospital after a serious accident and to provide care at home after discharge.

Examples of how Citi’s Caregiver Leave cannot be used include:

Minor illness

You may not take Caregiver Leave to care for a child with a cold, the flu or other common, temporary illness.

Routine medical care

You may not take Caregiver Leave to transport your spouse to routine medical or dental appointments.

Learn more about Citi’s Caregiver Leave Policy.

Citi Supports You in Caring for an Ill Family Member

Caring for a loved one who is sick can also take a physical and emotional toll on you. In addition to the Family Caregiver Leave, Citi offers a variety of resources intended to support you as a caregiver:

  • Call Health Advocate or your Aetna or Anthem Health Concierge for assistance finding doctors, making appointments, navigating billing issues or understanding your family member’s health condition.
  • Get a second opinion at no cost to offer another perspective about your family member’s diagnosis and treatment plan.
  • Turn to the experts at Bright Horizons for elder care or child care assistance.
  • Call a Be Well counselor at 1 (800) 952-1245 anytime for immediate support or referrals to needed household or caregiving services. (Or use live chat on the TELUS HEALTH website or app (universal username: bewell; password: livewell).
  • If you’re enrolled in MetLife Legal Plans, take advantage of the caregiving services available through Family First, including free guidance, information and support.

Family and Medical Leave Act

The Family and Medical Leave Act (FMLA) is a federal law that ensures eligible employees are able to take a job-protected leave for specified family and medical reasons.

In addition to offering job-protected leave in accordance with the FMLA, Citi also provides paid leave, as described throughout this page. Our company leave programs typically run concurrently with and are counted toward all other leave entitlements, such as FMLA and applicable state law. Similarly, any approved Short-Term Disability (STD) or Workers’ Compensation leave will run concurrently and will be counted toward any leave entitlement under Citi’s Family and Medical Leave (FML) Policy, the FMLA, and applicable law.

Consult the FML Policy via Citi For You for details about eligibility, duration and compensation related to your leave.

Leaves that fall under Citi's Family and Medical Leave (FML) Policy include:

Employee Medical Leave (EML)*

EML offers up to 13 weeks* of unpaid job-protected leave for your own serious health condition, where you’re unable to perform the functions of your job. You may also be eligible for Short-Term Disability benefits to receive compensation during some or all of your EML.

Family Member Medical Leave (FMML)*

FMML offers up to 13 weeks of unpaid job-protected leave to care for your spouse, partner, child or parent (as defined in the FML Policy) who has a serious health condition. This leave is available to you if you need more time after taking the two paid weeks of leave through Citi’s Caregiver Leave Policy, or if your situation does not meet the eligibility criteria for paid Caregiver Leave.

Active Duty Leave (ADL)*

ADL offers up to 13 weeks* of unpaid job-protected leave to attend to a qualifying exigency arising out of the fact that your family member who is a member of the U.S. Armed Forces is on active duty, or is called to active duty, in a foreign country. This is an FMLA leave.

Military Caregiver Leave (MCL)

MCL offers up to 26 weeks of unpaid job-protected leave within a single 52-week period to care for your spouse, partner, child, parent or next of kin who is a service member in the U.S. Armed Forces and who has incurred a serious illness or injury in the line of duty. This is an FMLA leave.

*A total of up to 13 weeks of unpaid leave is available for any combination of these reasons.


Other Leaves

In addition to the leaves already mentioned, Citi offers a variety of other leaves to address the diverse needs of our employees. For eligibility information and more details, consult Citi For You.

Refresh, Recharge, Re-energize (‘R3’) Sabbatical Leave Program

Citi’s ‘R3’ Sabbatical Leave Program encourages eligible employees to refresh, recharge and re-energize. The Program offers an opportunity to take 12 consecutive weeks away from work to travel, pursue personal goals or simply enjoy extra time off to refresh and rejuvenate. Employees may continue to receive existing health and insurance benefits coverage and a portion of base pay while on sabbatical leave. Learn more about the ‘R3’ Sabbatical Leave Program and eligibility details (intranet only).

Giving Back Leave Program

At Citi, we’re committed to giving back to the communities in which we live and work, and we support our employees in doing the same. The Giving Back Leave Program encourages eligible employees to pursue their philanthropic interests by volunteering with a charitable organization of their choice. Employees can volunteer for two to four weeks while continuing to receive 100% of base pay and existing health and insurance benefits coverage. Learn more about the Giving Back Leave Program and eligibility details (intranet only).

Bereavement/Compassionate Leave

Citi supports your need to grieve and attend to related matters when a family member passes away. You may take up to 10 paid days per event for bereavement reasons.


Taking and Returning from Leave

The following information guides you through the steps you should take before, during and after your leave.

Before Your Leave

You must apply for leave prior to taking the time off. Note the following leaves and their respective administrators and contact information below:

Type of Leave Contact Information Information You Must Provide
Parental Leaves, FMLA Leaves, STD Contact MetLife: To begin processing your leave, MetLife will ask you to provide:
  • Your name, address, phone number and Citi GEID
  • Manager’s/supervisor’s name, phone number, email address and mailing address
  • Your health care provider’s name, address and phone number
  • Information about your need for leave
Caregiver Leave Visit Workday via Citi For You Complete the attestation in Workday stating that your family member has a serious health condition that meets the requirements of the Caregiver Leave Policy. Visit Citi For You for more details.
‘R3’ Sabbatical Leave Go to the HR Help Center Create a case in the HR Help Center under Pay, Time and Absence.
Giving Back Leave Go to the HR Help Center
  • Select a charitable organization from the Citi Volunteers platform.
  • Obtain a letter from the organization confirming that your volunteer opportunity meets the Giving Back Leave Program requirements.
  • Submit your leave request by creating a case in the HR Help Center under Pay, Time and Absence.

What Happens After You Request a Family Medical or State or Local Law Leave

Once you request a leave:

  • MetLife will assign you a case manager. Your case manager is responsible for helping you throughout the leave application process and will work to review your leave application, coordinate with your manager, and track your absence against state and local laws.
  • You may need to complete required forms. Your case manager will walk you through any documentation requirements for your leave application.
  • Once a decision on your leave application is reached, you and your manager will receive a letter notifying you of your leave approval or denial via mail.

Review the Leaves Overview for more details about how to communicate with your manager about your leave and what to expect during your leave.

How State or Local Leave Benefits Factor In

You may be eligible for additional leave time due to state or local laws. If you are eligible for such programs, your MetLife case manager will explain the state leave benefits you are eligible for, how many weeks of fully and/or partially paid leave you will have, and how to apply for these leave benefits.

During Your Leave

It’s important to understand how your benefit contributions will work while you are on leave.

  • During paid leave: Your health and benefit contributions, including Citi Retirement Savings Plan contributions, will continue to be deducted from your pay, except for Dependent Care Spending Account (DCSA) and Transportation Reimbursement Incentive Program (TRIP) contributions.
  • During unpaid leave: You will be billed for your portion of health and insurance benefit premiums during any period of unpaid leave, except for DCSA and TRIP spending accounts.

Other things to keep in mind during your leave include:

  • Reach out to your manager a​​s your approved leave comes to an end to confirm your return-to-work plans (and the leave administrator, if applicable).
  • Reach out to your Citi Health Concierge and/or Be Well counselor if you need help navigating your health care or life’s challenges.

After Your Leave

You must return to work on your agreed-upon date with MetLife and/or Citi, as applicable. If you require additional time away from work, reach out to MetLife or HR, depending on the type of leave.

If necessary​, speak to your manager to enter your return to work date into Workday once you've returned to work so there is no interruption with your pay.

Contact either MetLife or HR if you require accommodations to enable your return to work, if needed.

Restarting Your Contributions to DCSA and TRIP

When your STD began, coverage in the DCSA and TRIP was stopped. Your contributions to these accounts will restart automatically once you return to work. However, if you had discontinued your TRIP contributions prior to going on STD leave, you will need to manually re-start them upon your return; coverage will be effective the first of the month after you enroll.

To reach the Citi Benefits Center, call ConnectOne at 1 (800) 881-3938. From the “benefits” menu, choose the “health and insurance benefits as well as TRIP and spending accounts” option.

Re-enrolling in the Citi Retirement Savings Plan

When your Long-Term Disability (LTD) leave begins, contributions to the Citi Retirement Savings Plan stop. When you return to work, the deferral percentage of your eligible pay on record will be reactivated for contributions to the Citi Retirement Savings Plan. For more information or assistance, contact the Citi Benefits Center at 1 (800) 881-3938.

Re-activate Your Company-issued ID Card and Mobile Device

Keep in mind that you company-issued ID card and mobile device will de-activate after 30 days of inactivity. Work with your manager to ensure your company-issued ID card and mobile device are re-activated prior to your return, if applicable.