Mental Health Support

Powered by Spring Health, Citi’s Be Well Program gives you and your family members* access to personalized, fast and confidential mental health support at no cost to you. The Be Well Program has much more to offer than a typical Employee Assistance Program. Here’s what you can expect:

• Personalized care: Take a short online assessment to get a care plan designed just for you. Based on your immediate needs and long-term goals, recommendations might include therapy, coaching, self-guided exercises or a combination of care options.
• Free sessions with providers — and ongoing support: To help get you started, Citi covers the cost of care with mental health providers as follows:
  • Up to 10 in-person or virtual therapy sessions with a licensed therapist per year, per member, including at a Live Well at Citi on-site clinic where available, and
  • Up to 10 virtual coaching sessions with a coach per year, per member.
  • Up to two medication management sessions with a medical provider, which counts toward the up to 10 sessions with a therapist).
  
  

  After you’ve used up your free sessions, you have the option to continue working with your therapist with or without insurance:

  • If you’re enrolled in a Citi medical plan, your sessions will continue to be covered as in-network care in your plan.
  • If you’re not enrolled in a Citi medical plan, you can continue seeing your Spring Health therapist and pay for sessions out of pocket. If your Spring Health therapist is not in network with your plan (for example, coverage offered by a spouse or partner’s employer), the Be Well program can provide a referral to a provider who is in-network.

High-quality, diverse providers: Spring Health can help you find an experienced provider you feel comfortable with. All providers are licensed with professional certifications, and you can search for providers based on specialty, gender and other attributes.

Flexible guidance and support: A dedicated Care Navigator will act as your personal guide to ensure you receive the best care for your needs. They can walk you through your recommendations, help you find the right therapist and more. Spring Health makes it easy to find appointments at times that work for your schedule.

Self-guided wellness exercises: Get on-demand support from Spring Health’s library of digital exercises, videos, podcast-style audio and educational courses. These self-care resources can help you manage stress, calm anxiety, improve sleep, boost mindfulness or tackle other everyday challenges.

Work-life services: Need help managing life outside of work? Access expert guidance and resources to navigate legal or financial matters, child care, elder care, pet care, travel, household services (such as finding a handyman or housekeeper) and more.

Learn more and get started at livewell.springhealth.com or on the Spring Health mobile app, available in the Apple Store and Google Play. For questions or support, visit springhealth.com/support or call 1 (855) 629-0554 (press 2 for 24/7 crisis support).

*You, your spouse/partner, and your children ages six through 26 are eligible to use the Be Well Program. Please note: Child dependents must be at least 13 years of age in order to use coaching through the Be Well Program.

Your care with Spring Health is private and confidential. No information will be shared with Citi without your written consent, except by court order or as provided by law.

If you're enrolled in one of Citi’s medical plans with Aetna or Anthem, you also have access to additional mental health support:

• In-network mental health providers for in-person and virtual visits: Find a licensed psychiatrist, psychologist or therapist in your medical plan network with assistance from your Citi Health Concierge. Your Citi Health Concierge can also help you find age-appropriate therapy options for your child or teen. If you're looking for support with a specific condition, such as depression, you may be able to find a virtual provider through your medical plan, too. Coverage is similar to other specialist appointments.
• Virtual mental health care with Teladoc or LiveHealth Online: Did you know that you can also get mental health support through our telehealth partners? Use Teladoc when you're enrolled in an Aetna plan and LiveHealth Online when you're enrolled in an Anthem plan. These services offer access to mental health providers who provide therapy as well as medication management.
• Prescription drug coverage: Visit the Prescription Drugs page to learn more about coverage for mental health medications.

You can always contact your Citi Health Concierge for information and guidance on the care available to you.

If you need immediate help (for yourself or a loved one) due to emotional distress or suicidal crisis, call or text 988 to connect with trained counselors who will listen, understand, provide support and recommend further resources if necessary. Here's what to expect if you use this free, confidential lifeline:

• Dial 988: You will hear an automated greeting while your call is routed to a live counselor at the nearest crisis center in the 988 network. If you are a U.S. military veteran or current service member, press “1" for specialized support. Press “2" to reach a Spanish-speaking counselor.
• Text 988: You will receive a short survey asking for a little information about your current situation. Then, a live counselor will text with you to understand what you're going through and offer support.
• Chat through 988lifeline.org/chat: You will receive a short survey asking for a little information about your current situation. Then, you'll see a wait-time message while you're connected with a live counselor, who will chat with you to understand what you're going through and offer support.

Prefer to meet and talk to someone in person? You have options:

• Make an in-person appointment with a therapist through the Be Well Program, offered in partnership with Spring Health. The Be Well Program gives you and each of your eligible family members access to 10 free therapy sessions per year. When you register for your free Spring Health account, you can indicate your preference for in-person care and receive recommendations for experienced providers near you.
• You can also make an appointment to see a Be Well counselor in person at a Live Well at Citi on-site clinic, if available at your work location.
• If you’re enrolled in a Citi medical plan, you can contact your Citi Health Concierge for assistance finding an in-network provider who offers in-person appointments.

Using virtual care can help you get the care you need, on your schedule. There are a few ways you can get started:

• Make an appointment with a therapist through the Be Well Program, offered in partnership with Spring Health. The Be Well Program gives you and each of your eligible family members access to 10 free therapy sessions per year.
• If you’re enrolled in a Citi medical plan, you can contact your Citi Health Concierge for assistance finding an in-network provider who offers virtual appointments.
• You can also get mental health support through our telehealth partners — Teladoc if you’re enrolled in an Aetna plan or LiveHealth Online if you’re enrolled in an Anthem plan. You can meet virtually with providers who offer therapy or medication management.

It can be difficult to juggle all of life’s demands on your own. The Be Well Program, offered in partnership with Spring Health, can connect you with experts and resources to help you manage your to-do list, including:

• Support finding child or elder care
• Referrals for day-to-day needs, like home repair providers, pet care or transportation services
• Legal consultations for matters including divorce, estate planning and adoption
• Assistance from qualified financial consultants to help you navigate retirement planning, credit card debt and buying a home for the first time

Visit livewell.springhealth.com to create your free account, then navigate to the “Work-Life Resources” section to get started.

Working with a coach might be just the push you need to get started or stay on track as you work toward your goals. Unlike a close friend or family member, coaches bring a fresh, unbiased and science-backed perspective to help you reset and create the life you want.

• Citi’s Be Well Program gives you access to 10 free coaching sessions per year through Spring Health. All of Spring Health’s coaches are International Coaching Federation (ICF) accredited with a minimum of 100 hours of post-training coaching experience. Your coach can help you with personal growth, professional development, well-being, parenting skills and more.
• If you’re working on a health-related goal, you can also try phone coaching through the Live Well at Citi Program. Take advantage of free, unlimited one-on-one support from a professional health coach who can help you stay motivated and keep you accountable — and you’ll earn Personify Health points while you’re at it.

Citi offers a variety of resources to help you navigate the health care system and get the right care for your specific needs.

• All benefits-eligible employees can contact Health Advocate for assistance with resolving claims issues and scheduling doctor’s appointments.
• Want to feel more confident in making your health care decisions? 2nd.MD’s team of experienced doctors is available to help you understand a new diagnosis or provide a second opinion on treatment options.
• If you’re enrolled in a Citi medical plan, your Aetna or Anthem Health Concierge is your dedicated resource for questions about your coverage, help finding an in-network doctor and more. Your Citi medical plan also gives you access to specialized support programs for cancer, diabetes and other chronic conditions.

Whether you need support as you manage the early days of childhood, or you're unsure of how to support your tween who's juggling homework, friendships and more, find guidance that can help you navigate everyday parenting challenges at no cost to you. All Citi employees have access to Bright Horizons, which offers an expansive library of resources, including webinars, podcasts, videos and articles about all stages of your children's life. Bright Horizons also gives you and your family access to:

• Back-up child and elder care services, including subsidized in-home or center-based care
• A comprehensive database of experienced care providers near you, including sitters, nannies, housekeepers, dog walkers and more
• Discounted tutoring and academic support
• College advising and test prep

Learn more on the Family and Educational Support page, then create your free My Bright Horizons account to get started.

Taking some time away from work can make a world of difference for your overall well-being. You have a variety of options for paid time off, including time to relax, seek treatment for a health condition or focus on personal commitments. Visit Citi For You (intranet only) to learn more or explore the Leaves page for information about extended leave programs.

Citi offers a range of resources and tools to help you keep your financial health on track, including:

• Discounts on everyday purchases
• Free and low-cost health care options
• Contributions to your retirement savings plan
• Expert advice from Alight Financial Advisors (AFA)

Visit the Save with Citi Benefits page to learn more.

Exercise does more than keep you fit: research shows it can boost your mood, lower anxiety levels and build mental resilience. To help you prioritize your well-being, Citi provides all employees with a free subscription to on-demand health and wellness resources through Wellhub. Or, you can browse month-to-month paid options at different price points for access to local gyms and fitness classes. On-site fitness centers are also available at select Citi office locations.

Develop lifelong skills for improving your mental and emotional health with RethinkCare’s digital learning programs, available through the Live Well at Citi Program. You can earn Personify Health Points by completing evidence-based courses on mindfulness, resilience, self-awareness and more.

Better days start with better sleep. Learn more about how your Citi benefits can help you get the quality rest you need.

Consider joining an Employee Inclusion Network to find support, build community and share experiences with your colleagues.