Citi offers two dental coverage options, which are the following:
- MetLife Preferred Dentist Program (MetLife PDP)
- Aetna Dental Health Maintenance Organization (HMO)
The MetLife PDP costs you more per paycheck than the Aetna Dental HMO. However, the MetLife PDP gives you the flexibility to see any dentist you choose. When you visit an in-network dentist, you will pay a discounted fee.
While the premiums for the Aetna Dental HMO are lower than the MetLife PDP, you must see an in-network Aetna Dental HMO provider to receive a benefit under this option, except in very limited circumstances.
When You Schedule an Appointment
MetLife PDP: Let the dentist know that you participate in the MetLife PDP. Your Citi GEID is your MetLife member ID. Be sure to provide your Citi GEID when calling MetLife or submitting claims.
Aetna Dental HMO: Call the dental office that you have selected or to which you've been assigned. Provide the ID number on your Aetna Dental HMO ID card, sent to you in the mail and also available on the Aetna website and Aetna Health app.
Benefits at a glance
| MetLife PDP | Aetna Dental HMO | |
|---|---|---|
| Annual Deductible | ||
| Individual | $50 | None |
| Family maximum | $150 | None |
| Preventive and diagnostic services | 100% paid; no deductible to meet (Includes annual check-ups, x-rays and cleanings) | Most services are paid at 100% when you use your network dentist |
| Basic services (such as fillings, root canals, periodontal services, and oral surgery) | 80% after deductible | Copay when you use your network dentist.* |
| Major restorative services (such as crowns, inlays/onlays, bridges and dentures) | 50% after deductible | Copay when you use your network dentist.* |
| Orthodontia | 50% after deductible | Copay when you use your network dentist.* |
| Lifetime orthodontia limit for children and adults | $2,000 per person | Coverage limited to 24 months of treatment |
| Annual maximum | $2,000 per person | None |
* See the Patient Charge Schedule for more information.
Additional Cleanings
If you enroll in the Healthy Pregnancy Program through Anthem or Aetna, or Citi’s Diabetes/Disease Management programs, you can have access to three cleanings per calendar year if you are enrolled in the MetLife PDP.
Complete this form and submit via fax: 1-315-792-6342 or by mail: MetLife Dental Claims, 5950 Airport Rd, Oriskany, NY 13424.
Find an In-Network Provider
To find out if your dentist is in the MetLife PDP network if you are currently enrolled:
- Visit the MetLife MyBenefits website through My Total Compensation and Benefits.
- Call 1 (888) 830-7380 for a provider directory.
To find a dentist in the MetLife PDP network if you are not currently enrolled:
- Go to the online Find a Dentist tool.
- Select PDP from the Your Network dropdown and enter your ZIP code, then click Find.
- Call 1 (888) 830-7380 for assistance.
Dental HMO members must select a primary care dentist in order to have services covered. Care from an out-of-network provider will not be covered except in limited circumstances. If you are currently enrolled in the Dental HMO, log in to your Aetna account to search the network.
To find a dentist in the Aetna Dental HMO network if you are not currently enrolled:
- Go to the online directory of health care professionals.
- Under Continue as a guest, enter your ZIP code or city/state and click Search.
- Under Select a Plan, select DMO®/DNO, then click Continue.
- Enter your search criteria or under Find what you need by category, select Dental Care, then further refine your search.