We know how busy you are keeping up with personal, family and work commitments. That’s why your Citi benefits offer you the convenience of receiving health care virtually. These programs — which include options for general health care, physical therapy and mental health care — can save you both time and money.



When your child has a painful ear infection at 2 am, or you come down with the flu on a weekend, your Citi medical plan offers a convenient, cost-effective option. Telehealth services allow you to consult by phone or video with a doctor any time of day or night, 365 days a year — from the comfort of your home or wherever you are.

Through your telehealth service, you have access to a national network of U.S. board-certified doctors, pediatricians, psychologists and therapists. These doctors can diagnose and treat (including prescribing medication when necessary) many common illnesses and conditions.

Note: Telehealth does not replace your primary care physician, psychologist or therapist relationship. It provides convenient, alternate access to medical care.

Who Can Use Telehealth?

Telehealth is available to employees and dependents covered on a Citi medical plan through Aetna or Anthem.

How Much Does Telehealth Cost?

While costs vary based on your medical plan, they will likely be lower than a visit to the doctor’s office and definitely lower than a trip to urgent care or the ER.

What Conditions Can Be Treated Through Telehealth?

You can receive treatment for many minor, short-term issues, such as:

  • Cold and flu symptoms
  • Sinus and ear infections
  • Sore throat
  • Allergies
  • Stomachache
  • Pink eye
  • Minor rashes and skin infections

Learn more about access to mental health care through telehealth below.

How Do You Access Telehealth?

The easiest way to reach a telehealth professional is by downloading the mobile app. You can also access telehealth services by web.

Your telehealth provider is determined by your medical plan:

Aetna Members – Teladoc Health:

Anthem Members – LiveHealth Online:

Virtual Telehealth Option for Citi Employees in FL, KY, MO, OH, NJ, NY and TX*

In partnership with our on-site medical clinic provider, Premise Health, Citi offers employees in certain locations free remote video appointments with a health care provider during regular clinic business hours. You can visit with a health care provider the same day at your convenience from home! Simply create a login and schedule an appointment through the My Premise Health portal to get started. All Citi employees residing in the eligible states — regardless of medical plan enrollment — can use this benefit.

Note: Telehealth provides convenient, alternate access to medical care and does not replace your primary care physician, psychologist or therapist relationship.

*This benefit is only for Citi employees who reside in one of the states above.


Virtual Physical Therapy

Living with pain or decreased mobility can be frustrating and discouraging. In addition, scheduling and traveling to physical therapy appointments can be challenging. Citi offers you another option for the treatment of muscle and joint problems — free virtual physical therapy through Sword.

Sword is designed to make it easy to begin — and stick with — a physical therapy program right from the comfort of your home. It can address most types of back and joint issues, helping to reduce pain and improve strength and mobility as you recover from surgery, work to avoid surgery or try to reduce the need for medication.

Who Can Use Sword?

Sword is available at no cost to all Citi employees and family members age 13 and older covered by any Citi medical plan. You do not need to have a diagnosis or documented injury to use Sword. Both treatment and preventive care programs are available and will be customized to your situation, needs and goals. You also have coverage for in-person physical therapy through your medical plan.

Here’s How Sword Works:

Personalized Program

Get matched with a licensed professional physical therapist who will conduct an evaluation and create a personalized treatment plan designed around your diagnosis and needs.

Monitoring & Feedback

Receive wearable sensors and a monitoring device at no cost to you, allowing you to receive real-time feedback and form correction when doing prescribed exercises.

Ongoing Communication

Your physical therapist will review your progress and make adjustments to your program as needed. You’ll stay in touch through live chat and video calls.

Tools & Education

Using the Sword app, you can watch educational videos, learn about your condition and also apply behavioral therapy strategies to help train your brain to assist in healing your body.

Not in Pain but Just Looking to Stay Healthy?

You can take advantage of Sword’s preventive health program by signing up for the free Sword app. Recommended exercises will be tailored to you based on your health status, job and lifestyle.

Learn More

Interested in trying out Sword? To get started, visit their website to learn more about the program and sign up. If you have questions, please call 1-888-492-1860 Monday through Friday, 9 am to 6 pm ET.


Virtual Mental Health Care

At Citi, we care about your mental and emotional health. That’s why we provide an array of virtual care options so you can get the support you need, when you need it.

Be Well Program

Through Citi’s Be Well Program, you have access to confidential support over the phone or online for a wide range of issues, at no cost to you. Since access to the Be Well Program is provided at no cost to you, it’s a good place to start if you need support with your mental and emotional health.

If you’re feeling down, coping with a difficult situation or just looking for some help with life’s challenges, support is available without ever leaving home. Simply reach out to TELUS Health, the Be Well provider, in one of these ways:

Be Well Counseling

Counselors are available to assist you by phone or through the live chat feature on the TELUS Health website or app any time of day or night, 365 days a year. A Be Well counselor will listen to your concerns, assess your needs and help guide you to the right support, delivered in a way that works best for you (in person, online, or by text or phone).


As part of your Be Well benefit, you have access to BetterHelp online counseling, which offers convenient, confidential support for your needs. You and your household members can connect with a therapist through voice, video, text or live chat on the TELUS Health website or app using your laptop, desktop, tablet or smartphone—connecting you with the support you need, whenever you’re ready, wherever you are.

You and your household members can each receive up to five free phone, video or chat sessions, and up to five weeks of free asynchronous texting per issue, per year. After your free online counseling expires, you can continue to access BetterHelp services at a 30% discount off the basic consumer subscription rate.

Citi Medical Plans

You can also receive virtual care for mental health needs if you’re enrolled in an Aetna or Anthem medical plan. These plans provide coverage for ongoing virtual mental health care and prescriptions.

In-network Virtual Care

Through the Aetna and Anthem websites, you can search for in-network mental health providers who can meet with you virtually. Or, you may call your Citi Health Concierge for assistance finding a provider who offers virtual visits.

  • Aetna: On the Aetna website, when you search for “mental health providers,” you can filter the results by “Virtual Care.”
  • Anthem: On the Anthem website, when you search for a “behavioral health provider” in your area, providers who offer virtual care are labeled with a “telehealth” icon. You can also filter the results by “telehealth.”

Telehealth services can help with more than everyday physical health issues. Through both Aetna’s and Anthem’s telehealth services, you can meet with licensed psychiatrists and psychologists who can help you navigate a wide range of personal issues, including anxiety, addiction, depression and more.

If your provider determines you need a prescription drug as part of your treatment plan, they will be able to send your prescription to your local pharmacy.

For information about accessing telehealth, review the Telehealth section above.