Benefits to Support You During the COVID-19 Outbreak
Benefits to Support You During the Covid-19 Outbreak
Citi Health Concierge
If you need support but are unsure where to begin during this uncertain time, call your Citi Health Concierge, who can provide personalized support and guide you to the right resources when you need them.
- Citi Health Concierge (Aetna members) > 1 (800) 545-5862
- Citi Health Concierge (Anthem members) > 1 (855) 593-8123
- Health Advocate (everyone) > 1 (866) 449-9933
No Cost for COVID-19 Testing
If you meet CDC and FDA guidelines, you have access to COVID-19 testing at no cost to you. Contact your Citi Health Concierge for more information.
- Where to get tested for COVID-19 (all employees)
- Citi Health Concierge (Aetna members) > 1 (800) 545-5862
- Citi Health Concierge (Anthem members) > 1 (855) 593-8123
- Health Advocate (everyone) > 1 (866) 449-9933
Telehealth
Speak with a doctor from your home, at no cost. Telehealth visits with in-network providers from Aetna and Anthem are covered at 100% with no copay, and aren’t subject to the deductible until
Prescription Drugs
You can get up to three 30-day advance medication refills at in-network CVS pharmacies through September 1, 2020, if needed. Plus, all home delivery fees will be waived when you fill your prescriptions at an in-network CVS pharmacy.
Adapting to the New Norm
Learn more about why social distancing is important and get some tips on how to stay productive while working from home.
Back-Up Child and Elder Care
If you find yourself needing extra support at home during this difficult time, contact Bright Horizons. The Bright Horizons Back-Up Care Program is available to help if your child's school closes or your regular care provider is unavailable. Citi typically offers 20 days of back-up, in home care through our partnership with Bright Horizons. We have extended this to 40 days through August 31st. You can also access activities and resources through Bright Horizons World at Home to support at-home learning at all ages.
Minds at Citi
Your emotional well-being is just as important as your physical health. If you are feeling anxious or stressed, speak confidentially with a counselor anytime, 24/7, through Citi’s Be Well Program at no cost to you, or use Talkspace to message with a therapist through your smartphone. These programs are also open to family members and your household occupants at no cost.
During the COVID-19 outbreak, you can access additional resources through the Be Well Program, including a webinar designed to help you manage your stress around the pandemic and tips on caregiving, along with a summary of federal resources. The Be Well Program now offers 10 free, confidential counseling sessions for Citi employees and their family members regardless of whether they are enrolled in a Citi medical plan.
Sleep Improvement
Getting a good night’s sleep can help, especially if stress or anxiety is keeping you up at night. Sleepio can help with proven techniques developed from over 35 years of research.
Health Savings Account (HSA) & Health Care Spending Account (HCSA)
As part of the CARES Act, you can now use your HSA or HCSA for an expanded list of eligible healthcare purchases, including over-the-counter drugs, medicines not prescribed by a physician and menstrual care products. You can access a complete list of eligible expenses and connect to your HSA or HCSA by clicking “Trip and Spending Accounts" on My Total Compensation and Benefits.
- Find out more information about the CARES Act and how it works.
Transportation Reimbursement Incentive Program (TRIP) Updates
You may be able to receive a credit or refund on future monthly parking orders and TRIP Parking Commuter Vouchers, and you can change or suspend your account at any time. If you have questions, contact ConnectYourCare through ConnectOne at 1 (800) 881-3938.
Dependent Care Spending Account Updates
If your day care center or licensed nursery school is closed, you may reduce or cancel your contributions to the Dependent Day Care Spending Account (DCSA) within 31 days of the closure. You’ll be allowed to re-enroll within 31 days of the center re-opening. Call the Citi Benefits Center through ConnectOne at 1 (800) 881-3938 (between 8 a.m. and 8 p.m., ET, Monday through Friday, excluding holidays) to request the change.
- Citi Benefits Center > 1 (800) 881-3938
Navigating Cancer During the COVID-19 Outbreak
Citi is partnering with MSK Direct to bring you helpful information about COVID-19 and cancer that aligns with recommendations from public health organizations. All Citi employees and their family members have access to cancer support services from MSK Direct.
- View MSK Direct's COVID-19 Guide for Cancer Patients, Survivors and Caregivers >
- Learn more about cancer support through MSK Direct >
- Call MSK Direct's Citi-dedicated phone line > 1 (833) 825-4558
Legal Resources
All Citi employees can access legal support through MetLaw's Disaster Relief Plan at no cost through July 31, 2020, regardless of enrollment. MetLaw can answer legal questions related to elder law for caregivers and review healthcare proxies, estate planning documents, home refinancing documents or personal insurance forms. For assistance, call 1 (800) 821-6400 anytime between 8 a.m. and 8 p.m., ET, Monday through Friday.
Financial Resources
Citi offers financial resources that can support you during this uncertain time.