Testing for COVID-19 is an important tool to help slow the spread of this highly contagious disease. If you experience symptoms or have been potentially exposed, in-person and at-home COVID-19 testing is covered at 100% through your Citi medical or prescription drug coverage in the following situations:
The cost of up to eight FDA-approved at-home tests per covered family member, per 30-day period will be covered by your CVS Caremark prescription plan if you’re enrolled in an Aetna or Anthem medical plan option. It’s important to note that at-home tests may be sold in multi-test kits. For example, if you have purchased a kit containing two tests, you will be reimbursed for two tests and these two tests will count against your eight-test maximum purchase limit per 30-day period.
You do not need a prescription from your doctor to receive the OTC COVID tests. Tests purchased before January 15, 2022, are not eligible for reimbursement. (Note: If you’re enrolled in an HMO, your medical plan will provide coverage for at-home testing. Please call the member services number on your ID card or visit your medical plan’s website for more information.)
Getting your free COVID-19 tests:
Questions?
More detailed information can be found in the FAQs below. If you still have questions related to COVID-19 testing, visit the following links or call your Citi Health Concierge:
Note: This is a fluid situation and the information above may be subject to changes. Updates will be made when possible and appropriate.
Who is eligible for over-the-counter (OTC) COVID-19 test reimbursement?
How many OTC COVID-19 tests are covered?
Can I submit an OTC COVID-19 test reimbursement claim to my Citi medical plan?
Do I need to get a doctor’s prescription for reimbursement for an OTC COVID-19 test purchased after January 15, 2022?
Do I need to submit my COVID-19 test results in order to receive reimbursement?
How do I get reimbursed? How long will it take?
If you pay out of pocket for your at-home COVID-19 tests, you can request reimbursement online at www.caremark.com or by submitting a paper reimbursement form. The information you will need to provide includes:
You will also need to check a box indicating that you purchased the OTC COVID-19 tests for the purpose of diagnosing a possible COVD-19 infection for you or your covered family members. You will not be reimbursed for OTC COVID-19 tests purchased for employment purposes or resale, or if you are reimbursed from another source.
To submit a reimbursement request online:
You’ll get a response to your request within 30 days. If your reimbursement request is approved, a check will be mailed to you.
How much can I expect to be reimbursed per OTC COVID-19 test?
What if I purchased other items with my OTC COVID-19 test and those items appear on my receipt?
Can I buy tests without having to pay anything at the time of purchase?
Why is my pharmacy saying they can’t process OTC COVID-19 test purchases under my prescription benefit plan?
I went to an in-network pharmacy and tried to purchase an at-home test with no upfront cost using my insurance but was told I needed a doctor’s prescription. What should I do?
Can I order tests through mail-order?
Are Polymerase Chain Reaction (PCR) tests covered under an OTC COVID-19 test reimbursement claim?
Note: This is a fluid situation and the information above may be subject to changes. Updates will be made when possible and appropriate.
Everyone age six months and older is eligible for the COVID-19 vaccine, and Citi is committed to supporting your vaccination. We encourage our employees and their family members to get vaccinated, as it is the best way to limit the spread of COVID-19 and keep you, your family and your community healthy. Please consult with your doctor if you have medical concerns about receiving the vaccine.
The COVID-19 vaccine is provided at no cost to you, regardless of whether you are enrolled in a Citi medical plan. To find a vaccination center near you, visit vaccines.gov or schedule an appointment at a CVS near you.
If you are scheduled to get your vaccine during work hours, talk with your manager, who will provide you with paid time off for your appointment. If you don't feel well the day after your vaccine and are unable to work, please contact your manager for guidance.
If you need support but are unsure where to begin during this uncertain time, call your Citi Health Concierge, who can provide personalized support and guide you to the right resources when you need them.
Speak with a board-certified doctor 24/7 by phone or video for a diagnosis on minor, short-term issues, such as a fever or the flu. While costs vary based on your medical option, they will likely be lower than a visit to the doctor's office.
Your emotional well-being is just as important as your physical health. If you are feeling anxious or stressed, speak confidentially with a counselor anytime, 24/7, through Citi’s Be Well Program at no cost to you, or use BetterHelp to access professional therapy by phone, video, chat or text messaging. These programs are also open to family members and your household occupants at no cost.
During the COVID-19 outbreak, you can access additional resources through the Be Well Program, including a webinar designed to help you manage your stress around the pandemic and tips on caregiving, along with a summary of federal resources.
Getting a good night’s sleep can help, especially if stress or anxiety is keeping you up at night. Sleepio can help with proven techniques developed from more than 35 years of research.
As part of the Consolidated Appropriations Act and CARES Act, you have more flexibility in how you use your HSA/HCSA/LPSA, including:
Under new IRS provisions, you can also use your HSA, HCSA or LPSA for COVID-19 personal protective equipment, such as masks, hand sanitizer and sanitizing wipes. You will need to manually reimburse yourself for these purchases by submitting a claim.
Please note, an LPSA can only be used for preventive medical, dental and vision care expenses.
As part of the Consolidated Appropriations Act, you are able to roll any unused funds from your Dependent Day Care Spending Account from the 2021 calendar year over into 2022.
For more information, refer to the Summary of 2022 COVID Relief Measures Available to Citi Employees.
You can change, suspend or cancel your TRIP account at any time. If you have questions, contact Optum Financial through ConnectOne at 1 (800) 881-3938.
Citi is partnering with MSK Direct to bring you helpful information about COVID-19 and cancer that aligns with recommendations from public health organizations. All Citi employees and their family members have access to cancer support services from MSK Direct, as well as Included Health, an expert medical opinion service that connects members with top doctors and specialists for diagnosis and treatment support.
If you find yourself needing extra support at home during this difficult time, contact Bright Horizons. You have access to up to 20 days of back-up, in home or center based care, as well as an array of educational solutions, including resources for at-home learning at all ages.
Citi offers financial resources that can support you during this uncertain time.