RESOURCES TO HELP YOU NAVIGATE HEALTH CARE NEEDS AND MORE
Let the Citi Health Concierge be your benefits guide
You can always start with your personal Citi Health Concierge as your first call. Your Citi Health Concierge can provide personalized support and guide you to the right resources when you need them.
Find out about the medical coverage options
Citi provides you with three national medical options through Aetna and Anthem BlueCross BlueShield: the In-network Only Plan, Choice Plan and High Deductible Plan with HSA. Depending on your location, you may also have access to a Health Maintenance Organization (HMO). All plans offer comprehensive benefits to help you and your family stay healthy throughout the year.
Learn more about the dental coverage options
Citi offers two dental coverage options: MetLife Preferred Dentist Program (MetLife PDP) and Cigna Dental Health Maintenance Organization (Cigna Dental HMO). Both options help cover the cost of common preventive and diagnostic services, such as check-ups, X-rays and cleanings, basic and major restorative services, orthodontia and more.
Understand the vision plan
The vision plan administered by Aetna Vision covers annual vision exams and provides discounts on glasses and contact lenses.
See how prescriptions are covered
You automatically receive prescription drug coverage through CVS Caremark when you enroll in the In-network Only Plan, Choice Plan or High Deductible Plan with HSA.
Skip the trip and use telehealth
Telehealth allows you to speak by phone or video with a board-certified doctor 24/7 for a diagnosis on minor, short-term issues, such as a fever or the flu, usually for less than the cost of a visit to a doctor's office, and also offers access to licensed psychologists and therapists.
Navigate the health care system with ease
Health Advocate can help you, your spouse/partner, your children, your parents and even your parents-in-law resolve insurance claims and billing issues, identify and make appointments with hard-to-reach specialists and more.
Add extra financial protection — in case you need it
An accidental injury, serious illness or hospitalization could have a significant financial impact on your family, even with comprehensive medical coverage. If that happens, you’ll want to focus on feeling better, not worrying about paying your bills. Supplemental health benefits pay cash directly to you, which can be useful in the event you have expenses not covered by your medical plan, such as paying for childcare or housekeeping while you recover or keeping up with your everyday living expenses if you’re out of work.
Get confidential support for everyday issues and more
The Be Well Program is a confidential resource available to all active, benefits-eligible Citi employees and their household members, at no cost to you. The Be Well Program provides support for a wide range of personal issues like stress, relationship conflicts, financial challenges and substance abuse, as well as life's everyday challenges.
Access professional therapy services anytime, anywhere
BetterHelp online counseling allows you the flexibility, convenience and confidentiality to get the support you need whenever you're ready, wherever you are. You’ll be matched with a therapist based on your preferences, including gender and sexual orientation, and can choose to have sessions by phone, video, chat or asynchronous texts. As a reminder, BetterHelp replaces Talkspace.
Find support for fertility needs
In addition to Citi-provided family planning benefits, Anthem plan members can access a variety of fertility treatment support services through WINFertility.
Get expert medical advice
Included Health provides you and your family members with expert medical opinion and support to help ensure you always receive the best care possible. Whether you need help finding the best physician in your area, information about a new diagnosis or treatment or support deciding if surgery is right for you, Included Health can assist you with such decisions.
Sleep better
With Sleepio, you can improve your sleep with proven techniques developed from more than 35 years of research. Sleepio is a leading app-based, online sleep improvement program that is scientifically proven to help you fall asleep and stay asleep.
Manage diabetes
CVS's Transform Diabetes Care (TDC) program allows you to manage your health at home or on the go with a blend of easy-to-use technology and expertise from health coaches, pharmacists, dietitians and registered nurses.
Access expert cancer treatment and support resources
Citi has partnered with Memorial Sloan Kettering Cancer Center (MSK) to bring you MSK Direct, a program that offers guided access to expert cancer treatment for all Citi employees and their family members.
Manage a chronic condition
If your health data indicates that you have a particular chronic condition, you may be contacted by a medical professional from your medical plan to participate in a specific program to address your condition.
Access free specialty medication
If you’re enrolled in the Choice Plan or In-network Only Plan and you need to take specialty medication to manage your health condition, you may be eligible for the PrudentRx program, which makes certain specialty medications available at no cost to you.